8D Problem Solving aligned with AS13000


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Feb 4 to 5 2020

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Course Overview

In order to raise the standard of problem solving within the aerospace industry, a joint standard (AS13000) has been developed and agreed by the main aircraft engine manufacturers.


AS13000 mandates the use of the 8D problem solving methodology - widely recognised as a cross-industry best practice for effective and permanent problem resolution. Application of these best practice problem solving techniques enable organisations to benefit from improved quality capability and reduced waste associated with the cost of poor quality.


This 2-day workshop provides a detailed understanding of the 8D Problem Solving requirements for suppliers in line with Aerospace Standards AS13000. The training is aimed at anyone within the aerospace supply chain who is actively involved in and/or are required lead problem solving activities to achieve successful outcomes which meet customer AS13000 standards.


Participants will learn through the practical application of the 8D problem solving process which is applied to a case study exercise that runs throughout the workshop. The training also covers the additional planning and facilitation skills required to set-up and run 8D activities, and ensure effective stakeholder management both internal and external.


Course Programme


  • Background to AS13000 and the drive towards a standardised structured approach to problem solving within the Aerospace industry

  • Overview the 8D methodology and the need to effectively engage people in supporting the 8D process


D0 - Implement emergency actions and preparing to launch the 8D process

  • Define and implement emergency actions

  • Identify & notify stakeholders and engage management support


D1 - Forming the Team

  • Getting a GRIP of your team (power & influence; skill & experience; synergy)

  • Establishing Goals Roles, Interpersonal relationships, Processes


D2 - Define the Problem

  • Define the non-conformance to customer requirements by identifying and describing the problem in quantifiable terms

  • Identify the impact in terms of quality, reliability and productivity

  • Identify opportunities to narrow down the focus towards the root cause


D3 - Develop Containment Actions

  • Selecting the most effective method of containment

  • Record and confirm the effectiveness of the containment measure


D4 - Identify and Verify Root Causes

  • Use of key quality tools to identify potential root causes

  • Identify where the problem occurs in the process and where potential escape points exist

  • Verification of root causes and escape points

  • Leading and facilitating root cause analysis activities planning and preparing for successful outcomes


D5 - Identify Corrective Actions

  • Generating permanent corrective actions

  • Creativity techniques for generating alternate solutions

  • Assessing the risk of the corrective action on other processes, & supporting effective decisions


D6 - Implement Corrective Action

  • Techniques for creating and delivering a successful implementation plan

  • Gaining buy in and commitment

  • Methods to validate the effectiveness of the permanent solution

  • Ensuring appropriate documentation is updated to support the new standard


D7 - Preventing recurrence

  • Taking systemic action to prevent the problem recurring

  • Identifying opportunities to replicate corrective actions on other processes

  • Sharing lessons learnt to ensure value is taken from the problem solving activity


D8 - Recognise the Team

  • How to effectively close the problem solving activity & recognise the achievements of the team

  • Documenting the lessons learnt for reference in future programmes


2-day workshop

450 GBP (+VAT)